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Terms and Conditions

TERMS AND CONDITIONS

The Regulations define the general terms, conditions, rules and form of sales by Dorota Fistek-Korbut, conducting business activity under the company Nobilus Dorota Fistek-Korbut, based in Tarnów, Poland through the online shop ecolore.eu (hereinafter referred to as the "Online Shop") and define the rules and conditions for provision of free services by electronic means by Dorota Fistek-Korbut, conducting business activity under the company Nobilus Dorota Fistek-Korbut, based in Tarnów, Poland.

Article 1 - Definitions

Working days - mean weekdays from Monday to Friday excluding public holidays.
Delivery - means a physical act of providing the Customer by the Seller, through the Supplier, with the Product specified in the order.
Supplier - means a company with which the Seller cooperates in the Delivery of the Products:
1. a courier company;
2. InPost Sp. z o.o. based in Krakow, providing Delivery services and operating the parcel locker system (Paczkomat);
3. Polish Post (Poczta Polska S.A.) based in Warsaw.
Password - means a sequence of letters, digits, or other characters selected by the Customer during Registration in the Online Shop, used to secure access to the Customer Account in the Online Shop.
Customer - means an entity to the benefit of which services may be provided by electronic means in accordance with the Rules and Regulations or with which a Contract of Sale may be concluded.
Consumer - means a natural person making a legal transaction with an entrepreneur not directly related to his or her business activity or profession.
Customer Account - means an individual panel for each Customer, established by the Seller after the Customer registration and conclusion of the contract for provision of the Customer Account service.
Entrepreneur - means a natural person, a legal person, or an organisational unit other than a legal person to which legal capacity is granted by law; such a person shall carry out in its own name an economic or professional activity and perform a legal action directly related to its economic or professional activity.
Entrepreneur with Consumer Rights - means a natural person who concludes a Contract of Sale directly related to their business activity, if it appears in the content of the Contract of Sale that they do not have a professional character for that Entrepreneur, which results, in particular, from the subject of their business activity, made available on the basis of the regulations on Central Register and Information on Business Activity.
Regulations – mean these regulations.
Registration - means a physical act made in the manner prescribed in the Regulations, as required for use by the Customer of all the functionalities of the Online Shop.
Personal Pickup Point – means a place intended for provision of services to Customers at the address: ul. Pychowicka 7/103, 30-364 Kraków, Poland.
Seller - means Dorota Fistek-Korbut running a business under the company Nobilus Dorota Fistek-Korbut, based in Tarnów, Poland (33-100), ul. Wodna 9, tax identification number (NIP): 9930269959, National Business Registry Number (REGON): 121521870, entered in the Central Register and Information on Business Activity kept by the Minister of Development and Technology; e-mail: shop@ecolore.eu, who is also an owner of the Online Shop. BDO Number - 000340022.
Shop Website - means web pages, under which the Seller runs the Online Shop, operating in the ecolore.eu domain.
Product - means a product presented by the Seller via the Shop Website which can be a subject of the Contract of Sale.
Durability - means the ability of the Product to maintain its functions and properties in the course of ordinary use.
Durable medium – means material or device enabling the Customer or the Seller to store information addressed personally to them in a manner allowing for access to such information for future reference for a period of time adequate for the purposes of information and allowing the unchanged reproduction of the information stored.
Contract of Sale – means a contract of sale concluded at a distance under the terms of the Regulations, by and between the Customer and the Seller.

Article 2 - General provisions and use of the Online Shop

All rights to the Online Shop, including copyrights, intellectual property rights to its name, Internet domain, Shop Website, as well as patterns, forms and logos placed on the Shop Website (except for logos and photographs presented on the Shop Website for the purpose of presenting Products, to which copyrights belong to third parties) belong to the Seller, and may be used only in the manner specified in and in accordance with the Regulations and with the Seller's written consent.
The Seller shall endeavour to ensure that use of the Online Shop is possible for Internet users using all popular web browsers, operating systems, device types and Internet connection types. The minimum technical requirements for using the Shop Website are a web browser in at least Microsoft Edge 109 or Internet Explorer 11 or Chrome 110 or FireFox 109 or Opera 95 or Safari 11 or newer, with Javascript enabled, accepting "cookies", and an Internet connection with a minimum bandwidth of 256 kbit/s. The Shop Website is optimised for a minimum screen resolution of 1024x768 pixels.
The Seller applies a mechanism of cookies, which - when the Customers use the Shop Website - are stored by the Seller's server on the hard disk of a Customer's terminal device(s). The use of "cookies" is intended to ensure correct operation of the Shop Website by the Customer's terminal device(s). This mechanism does not destroy the Customer's terminal device(s) and does not change the configuration of the Customer's terminal device(s) or software installed thereon. Each Customer can turn off the cookies in the browser of his/her terminal device(s). The Seller informs, however, that exclusion of cookies may cause inconvenience or prevent the use of the Shop Website.
To place an order in the Online Shop via the Shop Website or via e-mail, and to take advantage of the services available at the Shop Website, the Customer must have an active e-mail account.
The Customer is prohibited to input illegal content and to use the Online Shop, the Shop Website or free services provided by the Seller in a manner contrary to law, good practices or violating personal rights of third parties.
The Seller represents that the public nature of the Internet and the use of electronic services may be associated with the risk of obtaining and modifying Customers' data by unauthorised persons, therefore the Customer should use appropriate technical measures to minimise the above-mentioned risks. In particular, they should use anti-virus programmes and programmes protecting the identity of the Internet Users. The Seller shall never ask the Customer to provide him with access to the Password in any form.
The Customer is not allowed to use the resources and functions of the Online Shop to conduct activity that would violate the Seller's interests, i.e. advertising another entrepreneur or product; posting content unrelated to the Seller's activity; or posting false or misleading content.

Article 3 - Registration

To create a Customer Account, the Customer must make a free Registration.
The Registration is not necessary to place an order in the Online Shop.
In order to register, the Customer must complete the registration form provided by the Seller at the Shop Website and forward the completed form by e-mail to the Seller by selecting an appropriate function contained in the registration form. During the Registration the Customer shall establish an individual Password.
While filling out the registration form the Customer is given the opportunity to read the Regulations, accepting the contents thereof by marking a relevant field in the form.
During the Registration the Customer may at his/her own discretion give consent to the processing of his/her personal data for marketing purposes by marking a relevant field in the registration form. In this case, the Seller shall clearly indicate the purpose of collecting the Customer's personal data, as well as data recipients, known to or expected by the Seller.
The Customer's consent to the processing of his/her personal data for marketing purposes shall not condition the conclusion with the Seller of a contract for the provision of the Customer Account service by electronic means. The consent may be revoked at any time by filing a relevant statement by the Customer. Such a statement may be sent to the Seller's address, e.g. by e-mail.
After submitting a completed registration form, the Customer shall promptly receive, to the e-mail address provided on the registration form, the Registration confirmation by the Seller. At that time the contract is concluded for the provision of the Customer Account service by electronic means, the Customer shall get access to the Customer Account and the right to make changes to data given during the Registration.

Article 4 - Orders

Information included in the Shop Website shall not constitute the Seller's offer within the meaning of the Civil Code, and only an invitation for the Customers to submit offers for conclusion of the Contract of Sale.
The Customer may place orders in the Online Shop via the Shop Website or e-mail on a 24-hour/7-day-a-week basis.
The Customer placing an order via the Shop Website compiles the order by selecting the desired Products. The Products are added to the order by selecting the ADD TO CART button under a given Product presented on the Shop Website. After compiling the whole order and identifying in the "CART" the manner of the Delivery and the form of payment, the Customer shall place the order by sending an order form to the Seller, selecting on the Shop Website the "ORDER AND PAY" button. Each time before sending the order to the Seller, the Customer is informed about the total price for the selected Product and the Delivery, as well as about any additional costs the Customer is obliged to incur under the Contract of Sale.
The Customer placing an order by e-mail shall send it to the e-mail address provided by the Seller on the Shop Website. In the e-mail sent to the Seller the Customer shall provide in particular: name of the Product, colour and quantity of the Products presented on the Shop Website as well as the Customer's contact data.
After receiving the e-mail referred to in Article 4.4 from the Customer, the Seller shall send to the Customer a response e-mail providing the registration data, the price of the selected Products and possible payment forms, as well as the method of Delivery with its cost, and information about any additional payments to be incurred by the Customer under the Contract of Sale. The e-mail shall also include information for the Customer that conclusion of the Contract of Sale by means of electronic mail entails the obligation to pay for the ordered Product. On the basis of information provided by the Seller, the Customer may place an order by sending an e-mail to the Seller specifying the selected form of payment and method of Delivery.
Placing an order means an offer of the Customer to the Seller to enter into a Contract of Sale of Products covered by the order.
After the order is placed, the Seller confirms acceptance of the order via the Shop Website. Confirmation of acceptance of the order constitutes the Seller's statement of acceptance of the offer referred to in Article 4.6 above. At that time the Contract of Sale is concluded.
After conclusion of the Contract of Sale, the Seller confirms to the Customer the terms and conditions thereof by sending them on a durable medium to the Customer's e-mail address or in writing to the address provided by the Customer upon the Registration or while placing the order.

Article 5 - Payments

Prices on the Shop Website presented next to a given Product are gross prices and do not include information regarding the costs of the Delivery and any other costs which the Customer will be obliged to pay under the Contract of Sale, about which the Customer will be informed when selecting the method of the Delivery and upon placing an order.
The Customer may choose the following forms of payment for ordered Products:
1. bank transfer to the Seller's bank account (in such a case execution of the order shall be initiated after the Seller sends to the Customer confirmation of acceptance of the order and once the money is credited to the Seller's bank account);
2. bank transfer to the Seller's bank account with the option of personal pickup at the Personal Pickup Point (in such a case the order shall be executed immediately after the Seller sends to the Customer confirmation of acceptance of the order, whereas the Product shall be released at the Personal Pickup Point once the money is credited to the Seller's bank account);
3. payment card or bank transfer via an external payment system PayU, operated by PayU S.A. with its registered office in Poznań (in such a case execution of the order shall be initiated after the Seller sends to the Customer confirmation of acceptance of the order and after receipt of information from the PayU system about successful completion of payment);
4. cash on delivery, payment to the Supplier upon Delivery (in such a case execution of the order shall be initiated after the Seller sends to the Customer a confirmation of acceptance of the order);
5. cash or payment card on personal pickup – payment at the Personal Pickup Point (in this case order execution shall be initiated immediately after the Seller sends to the Customer a confirmation of acceptance of the order, and the Product shall be released at the Personal Pickup Point).
The Customer should pay for the order in the amount resulting from the Contract of Sale within 7 Working Days, if the prepayment form was chosen.
If the Customer fails to make the payment within the deadline referred to in Article 5.3, the Seller shall indicate to the Customer an additional deadline for making the payment and shall inform the Customer about such deadline on a Durable Medium. The information about an additional deadline for making the payment shall also include information that after expiry of such deadline the Seller shall rescind the Contract of Sale. In the event of expiry of the second deadline for making the payment, the Seller shall send to the Customer on a Durable Medium a statement on rescission of the contract pursuant to Article 491 of the Civil Code.

Article 6 - Delivery

The Seller shall make Delivery within the territory of the Republic of Poland.
The Seller shall be obliged to deliver the Product in conformity with the Contract of Sale.
The Seller shall publish on the Shop Website information on the number of Working Days needed to execute the Delivery and fulfil the order.
The deadline for the Delivery and execution of the order specified on the Shop Website shall be calculated in the Working Days in accordance with Article 5.2 of the Regulations.
Ordered Product(s) shall be delivered to the Customer through the Supplier, to the address indicated on the order form. If the Customer chooses InPost Sp. z o.o. based in Krakow as the Supplier, the Delivery address shall be the address indicated by the Customer at the time of placing the order, including the parcel locker address or another delivery address indicated by the Customer.
On the day of Products dispatch to the Customer (if personal collection of the Product has not been selected) the Seller shall confirm the shipment by e-mail to the Customer.
The Customer shall examine the delivered Product(s) in the customary time and manner for shipments of that type. In the event of discovery of shortage or damage relating to the shipment, the Customer shall be entitled to demand from the Supplier's employee to draw up a relevant report.
The Customer may pick up the ordered Product(s) personally. They may be picked up at the Personal Pickup Point on Working Days within the opening hours specified on the Shop Website, after prior agreement with the Seller of the time of pickup by e-mail or by phone.
The Seller shall, in accordance with the Customer's wish, attach to the shipment being the subject of Delivery a receipt or VAT invoice covering the delivered Product(s). In order to receive a VAT invoice, the Customer should declare at the time of purchase that he acquires the Product as an Entrepreneur (taxpayer). The above declaration is submitted by marking the appropriate field in the order form, before sending the order to the Seller.
In the event of absence of the Customer at the address specified by the Customer upon placing the order as the address of the Delivery, the Supplier's employee shall leave an advice note or shall attempt to contact the Customer by phone to agree a time when the Customer will be present. If the ordered Product(s) is/are returned to the Online Shop by the Supplier, the Seller shall contact the Customer by e-mail or phone to agree the time and cost of the re-Delivery.
The default form of issuing invoices shall be structured invoices ("structured invoices") issued and made available via the National e-Invoicing System ("KSeF") within the meaning of the Act of 11 March 2004 on tax on goods and services.

Article 7 - Implied Warranty for Entrepreneurs

The Seller ensures the Delivery of the Product(s) free of defects. The Seller shall be liable towards the Entrepreneur if the Product has a defect.
If the Product is defective, the Entrepreneur may:
1. submit a statement on reduction of the price or rescission of the Contract of Sale, unless the Seller immediately and without excessive inconvenience for the Entrepreneur replaces the defective Product with a non-defective one or removes the defect. This limitation shall not apply if the Product has already been replaced or repaired by the Seller, or if the Seller failed to fulfil the obligation to replace the Product with a non-defective one or to remove the defect. The Entrepreneur may demand replacement of the Product with a non-defective one instead of removal of the defect proposed by the Seller, or demand removal of the defect instead of replacement of the Product, unless making the Product compliant with the contract in a manner chosen by the Entrepreneur is impossible or would require excessive costs as compared to the manner proposed by the Seller. When assessing if the costs are excessive, one shall take into account the value of the Product free from defects, the type and importance of the discovered defect, as well as the inconvenience experienced by the Entrepreneur in the event of another manner of satisfaction of the claim.
2. demand replacement of the defective Product with a non-defective one or removal of the defect. The Seller shall replace the defective Product with a non-defective one or remove the defect within a reasonable time without excessive inconvenience to the Entrepreneur. The Seller may refuse to fulfil the Entrepreneur's demand if making the defective Product compliant with the Contract of Sale in the manner selected by the Entrepreneur is impossible, or would require excessive costs as compared to the other possible manner of making the Product compliant with the Contract of Sale. The cost of repair or replacement shall be incurred by the Seller.
The Entrepreneur exercising rights under the implied warranty is obliged to deliver the defective item to the address of the Seller. The cost of delivery shall be covered by the Seller.
The Seller shall be liable under the implied warranty if a physical defect is discovered before two years pass since release of the Product to the Entrepreneur. The claim for removal of the defect or replacement of the Product with a non-defective one shall be barred by the statute of limitations after one year, however such time-limit may not end before a time-limit specified in the first sentence. Within this time-limit the Entrepreneur may rescind the Contract of Sale or submit a statement on reduction of the price due to defect of the Product. If the Entrepreneur demanded replacement of the Product with a non-defective one or removal of the defect, the time-limit for rescission of the Contract of Sale or submission of the statement on reduction of the price shall start running upon ineffective expiry of the time-limit for replacement of the Product or removal of the defect.
Any complaints related to the Product(s) or performance of the Contract of Sale may be submitted by the Entrepreneur in writing to the Seller's address. The Product(s) under complaint must be delivered or sent to the address: Nobilus, ul. Pychowicka 7/103, 30-364 Kraków.
The Seller shall within 14 days from the date of demand containing the complaint express his opinion on the complaint regarding the Product(s) or performance of the Contract of Sale submitted by the Entrepreneur.
The Customer may file a complaint to the Seller in connection with free electronic services provided by the Seller. The complaint may be sent in an electronic form to the address shop@ecolore.eu. In the complaint the Customer shall include a description of the problem. The Seller shall immediately, however not later than within 14 days, consider the complaint and respond to the Customer.

Article 8 - Non-conformity of the Product with the Contract

The Product is in conformity with the contract if, in particular, its:
1. description, type, quantity, quality, completeness and functionality, and in relation to Products with digital elements - also compatibility, interoperability and availability of updates, are in conformity with the contract;
2. suitability for the particular purpose for which it is needed by the Consumer or Entrepreneur with Consumer Rights, of which the Consumer or Entrepreneur with Consumer Rights informed the Seller at the latest at the time of conclusion of the contract and which the Seller accepted, are in conformity with the contract.
Moreover, in order to be considered in conformity with the contract, the Product must:
1. be fit for the purposes for which a Product of this kind is usually used, taking into account applicable provisions of law, technical standards or good practices;
2. occur in such quantity and have such characteristics, including Durability and safety, and in relation to Products with digital elements - also functionality and compatibility, as are typical for a Product of this kind and which the Consumer or Entrepreneur with Consumer Rights may reasonably expect, taking into account the nature of the Product and the public assurance made by the Seller, its legal predecessors or persons acting on their behalf, in particular in advertising or on the label, unless the Seller proves that:
  1. it did not know of the public assurance in question and, reasonably assessed, could not have known of it;
  2. before the conclusion of the contract, the public assurance was corrected while maintaining the conditions and form in which the public assurance was made, or in a comparable manner;
  3. the public assurance did not affect the Consumer's or Entrepreneur with Consumer Rights' decision to conclude the contract;
3. be supplied with packaging, accessories and instructions which the Consumer or Entrepreneur with Consumer Rights may reasonably expect to be supplied;
4. be of the same quality as the sample or model which the Seller made available to the Consumer or Entrepreneur with Consumer Rights before conclusion of the contract, and correspond to the description of such sample or such model.
The Seller shall not be liable for non-conformity of the Product with the contract to the extent referred to in Article 8.2 if the Consumer or Entrepreneur with Consumer Rights, at the latest at the time of conclusion of the contract, was expressly informed that a specific characteristic of the Product deviates from the requirements of conformity with the contract set out in Article 8.2, and expressly and separately accepted the absence of the specific characteristic of the Product.
The Seller shall be liable for non-conformity of the Product with the contract resulting from improper installation of the Product if:
1. it was carried out by the Seller or under the Seller's responsibility;
2. improper installation carried out by the Consumer or Entrepreneur with Consumer Rights resulted from errors in the instructions provided by the entrepreneur or a third party.
The Seller shall be liable for non-conformity of the Product with the contract existing at the time of its delivery and disclosed within two years from that moment, unless the shelf life of the Product, specified by the Seller, its legal predecessors or persons acting on their behalf, is longer. It shall be presumed that non-conformity of the Product with the contract which became apparent before the expiry of two years from the time of delivery of the Product existed at the time of its delivery, unless proven otherwise or unless this presumption cannot be reconciled with the specificity of the Product or the nature of the non-conformity of the Product with the contract.
The Seller may not invoke the expiry of the period for establishing non-conformity of the Product with the contract specified in Article 8.5 if the Seller fraudulently concealed such non-conformity.
If the Product is not in conformity with the contract, the Consumer or Entrepreneur with Consumer Rights may demand its repair or replacement.
The Seller may make a replacement when the Consumer or Entrepreneur with Consumer Rights demands repair, or the Seller may make a repair when the Consumer or Entrepreneur with Consumer Rights demands replacement, if making the Product compliant with the contract in the manner chosen by the Consumer or Entrepreneur with Consumer Rights is impossible or would require excessive costs for the Seller. If both repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to make the Product compliant with the contract.
When assessing whether the costs for the Seller are excessive, all circumstances of the case shall be taken into account, in particular the significance of the non-conformity of the Product with the contract, the value of the Product compliant with the contract and the excessive inconvenience to the Consumer or Entrepreneur with Consumer Rights resulting from the change of the manner of making the Product compliant with the contract.
The Seller shall repair or replace the Product within a reasonable time from the moment when the Seller was informed by the Consumer or Entrepreneur with Consumer Rights about the non-conformity with the contract, and without excessive inconvenience to the Consumer or Entrepreneur with Consumer Rights, taking into account the specificity of the Product and the purpose for which the Consumer or Entrepreneur with Consumer Rights acquired it. The costs of repair or replacement, including in particular postage, transport, labour and materials, shall be borne by the Seller.
The Consumer or Entrepreneur with Consumer Rights shall make the Product subject to repair or replacement available to the Seller. The Seller shall collect the Product from the Consumer or Entrepreneur with Consumer Rights at the Seller's expense.
If the Product was installed before the non-conformity of the Product with the contract became apparent, the Seller shall dismantle the Product and re-install it after repair or replacement has been carried out, or shall have these activities carried out at the Seller's expense.
The Consumer or Entrepreneur with Consumer Rights shall not be obliged to pay for ordinary use of the Product which was subsequently replaced.
If the Product is not in conformity with the contract, the Consumer or Entrepreneur with Consumer Rights may submit a statement on reduction of the price or withdrawal from the contract if:
1. the Seller refused to make the Product compliant with the contract in accordance with Article 8.8 above;
2. the Seller did not make the Product compliant with the contract in accordance with Article 8.10 to Article 8.12 above;
3. the non-conformity of the Product with the contract continues to exist, despite the Seller having attempted to make the Product compliant with the contract;
4. the non-conformity of the Product with the contract is significant enough to justify a reduction of the price or withdrawal from the contract without first resorting to the remedies specified in Article 8.7 to Article 8.12 above;
5. it is clear from the Seller's statement or the circumstances that the Seller will not make the Product compliant with the contract within a reasonable time or without excessive inconvenience to the Consumer or Entrepreneur with Consumer Rights.
The Seller shall be obliged to respond to a consumer complaint within 14 days from the date of its receipt.
The Seller shall return to the Consumer or Entrepreneur with Consumer Rights the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Consumer's or Entrepreneur with Consumer Rights' statement on reduction of the price.
The Consumer or Entrepreneur with Consumer Rights may not withdraw from the contract if the non-conformity of the Product with the contract is insignificant. It shall be presumed that the non-conformity of the Product with the contract is significant.
If the non-conformity with the contract concerns only some of the Products delivered under the contract, the Consumer or Entrepreneur with Consumer Rights may withdraw from the contract only in relation to those Products, as well as in relation to other Products purchased by the Consumer or Entrepreneur with Consumer Rights together with the Products not in conformity with the contract, if it cannot reasonably be expected that the Consumer or Entrepreneur with Consumer Rights would agree to keep only the Products in conformity with the contract.
In the event of withdrawal from the contract, the Consumer or Entrepreneur with Consumer Rights shall immediately return the Product to the Seller at the Seller's expense. The Seller shall return the price to the Consumer or Entrepreneur with Consumer Rights immediately, no later than within 14 days from the date of receipt of the Product or proof of its return.
The Seller shall refund the price using the same method of payment as the one used by the Consumer or Entrepreneur with Consumer Rights, unless the Consumer or Entrepreneur with Consumer Rights expressly agrees to another method of refund which does not entail any costs for him or her.
The Seller does not take advantage of out-of-court settlement of disputes, mentioned in the law of 23 September 2016 on out-of-court settlement of consumer disputes.

Article 9 - Withdrawal from the Contract of Sale

The Customer being a Consumer or Entrepreneur with Consumer Rights who concluded the Contract of Sale may within 14 days withdraw from the Contract of Sale without giving any reasons. The Consumer may notify the decision to withdraw from the contract and send the Product(s) to the following address: Nobilus, ul. Pychowicka 7/103, 30-364 Kraków.
Period for withdrawal from the Contract of Sale commences from the moment of taking possession of the Product by a Consumer, an Entrepreneur with Consumer Rights or a third party indicated by them other than the carrier.
A Consumer and an Entrepreneur with Consumer Rights may withdraw from the Contract of Sale by submitting a statement of withdrawal to the Seller. The notification may be submitted, for example, in writing to the Seller's address, i.e.: Nobilus, ul. Pychowicka 7/103, 30-364 Kraków, or by e-mail to the Seller's address, i.e.: shop@ecolore.eu. The notification may be submitted as part of the form, a template of which has been placed by the Seller on the Shop Website at: Formularz odstąpienia. In order to meet the deadline, it is only necessary to send the notification before the deadline.
A Consumer and an Entrepreneur with Consumer Rights may withdraw from the Contract of Sale by submitting a statement of withdrawal via the form made available on the website at: Electronic Rescission form. In order to comply with this time-limit, it is enough to send a statement before the lapse thereof. The Seller shall immediately confirm to the Consumer and the Entrepreneur with Consumer Rights the receipt of the form submitted via the website.
In the case of withdrawal from the Contract of Sale, the contract shall be treated as if it had never been concluded.
If the Consumer or Entrepreneur with Consumer Rights submits the statement on withdrawal from the Contract of Sale before the Seller accepts the Customer's offer, the offer ceases to be binding.
The Seller shall immediately, not later than within 14 days from the date of receipt of the Consumer's or Entrepreneur with Consumer Rights' statement on withdrawal from the Contract of Sale, return to the Consumer or Entrepreneur with Consumer Rights all payments made by the Consumer or Entrepreneur with Consumer Rights, including the costs of delivery of the Product to the Consumer or Entrepreneur with Consumer Rights. The Seller may withhold reimbursement of the amounts paid by the Consumer or Entrepreneur with Consumer Rights until receipt of the returned Product or delivery by the Consumer or Entrepreneur with Consumer Rights of a proof of sending the Product, whichever occurs earlier.
If the Consumer or Entrepreneur with Consumer Rights exercising the right of withdrawal selects the method of the Delivery of the Product other than the cheapest ordinary Delivery method offered by the Seller, the Seller shall not be obliged to reimburse to the Consumer or Entrepreneur with Consumer Rights the additional costs incurred by the Customer.
The Consumer or Entrepreneur with Consumer Rights shall return the Product to the Seller immediately, however not later than within 14 days from the date of withdrawal from the Contract of Sale. To abide by the deadline, it is enough to send the Product to the Seller's address before expiry of such deadline.
In the event of withdrawal the Customer being a Consumer or Entrepreneur with Consumer Rights shall only incur the direct costs of returning the Product.
If, due to its nature, the Product cannot be sent back by traditional mail, the Seller shall inform the Consumer or Entrepreneur with Consumer Rights about the costs of returning such Product on the Shop Website.
The Consumer or Entrepreneur with Consumer Rights shall bear liability for decrease of the value of the Product as a result of use thereof outside the manner necessary to determine the nature, features and functioning of the Product.
The Seller shall reimburse the payment using the same method of payment as the one used by the Consumer or Entrepreneur with Consumer Rights, unless the Consumer or Entrepreneur with Consumer Rights expressly agrees to another method of reimbursement which does not entail any costs for the Consumer or Entrepreneur with Consumer Rights.
The right to withdraw from the Contract of Sale is not vested in the Consumer or Entrepreneur with Consumer Rights as regards to contracts in the case of which the Product is delivered in a sealed package which cannot be returned after opening the package due to health protection or hygienic reasons, if the package was opened after delivery.

Article 10 - Free Services

The Seller renders the following free electronic services to Customers:
1. Contact Form;
2. Newsletter;
3. Customer Account service;
4. Opinions.
The services specified in Article 10.1 above shall be provided 24 hours a day, 7 days a week.
The Seller reserves the right to choose and change the type, form, time and method of providing access to some of these services, and shall inform the Customer thereof in a manner appropriate to amend the Regulations.
The service: Contact Form means sending a message via the form available at the Shop Website to the Seller.
It is possible to unsubscribe from the free service Contact Form at any time by discontinuing sending enquiries to the Seller.
The Newsletter service shall be available to every Customer who enters his/her e-mail address by means of the registration form made available via the Shop Website by the Seller. After sending the completed registration form, the Customer shall promptly receive by e-mail, to the address provided in the registration form, an activation link in order to confirm subscription to the Newsletter. At the time of activation of the link by the Customer, the contract for the provision of electronic Newsletter services is concluded. During the Registration, the Customer may additionally mark a relevant field in the registration form in order to subscribe for the Newsletter service.
The Newsletter is a service thanks to which the Seller is sending information by electronic mail, about new products or services offered by the Seller. The Newsletter shall be sent by the Seller to all Customers who have subscribed.
Every Newsletter addressed to given Customers shall include, in particular: information about the sender, completed field "subject" specifying the content and information about the possibility and manner of unsubscribing from the free service Newsletter.
The Customer may at any time resign from receiving the Newsletter by opting out of the subscription using a link contained in each e-mail sent under the Newsletter service, or by deactivating a relevant box in the Customer Account.
The Customer Account service is available after the Registration on terms described in the Regulations and consists of making available to the Customer a dedicated panel within the Shop Website enabling the Customer to modify data provided upon the Registration, as well as to track the status of orders and history of already fulfilled orders.
The Customer who made the Registration may submit to the Seller a request for deletion of the Customer Account, wherefore in the event of submission to the Seller of a request for deletion of the Customer Account, such account may be deleted not later than within 14 days from submission of the demand.
The service "Opinions" consists in the Seller enabling the Customers with the Customer Account to publish on the Shop Website individual and subjective opinions of the Customer, in particular relating to the Products.
It is possible to unsubscribe from the free service Opinions at any time by discontinuing publishing contents by the Customer on the Shop Website.
The Seller shall be entitled to block access to the Customer Account and to free services in the event the Customer acts to the detriment of the Seller or other Customers, breaches the law or the Regulations, as well as if blocking access to Customer Account and free services is justified on the grounds of safety, in particular: overcoming securities of the Shop Website by the Customer or other hacking activities. Blocking access to the Customer Account and free services for the above mentioned reasons shall last for a period necessary to resolve issues giving rise to blocking the access. The Seller shall notify the Customer about blocking the access to the Customer Account and free electronic services by e-mail sent to the address provided by the Customer in the registration form.

Article 11 - The Customer's responsibility within the scope of posted contents

Posting content and making it available, the Customer makes a voluntary dissemination of content. Posted content does not express the views of the Seller and should not be equated with its activities. Seller is not a content provider, and the only entity that provides for this purpose appropriate ICT resources.
A Customer declares that:
1. He/she is entitled to use copyrights, industrial property rights and/or related rights to – respectively – works, subjects of industrial property rights (e.g. trademarks) and/or related rights that constitute contents published by him/her;
2. states that personal data, images and information relating to third parties were posted and made available within the scope of services referred to in Article 10 legally, voluntarily and with the consent of persons to whom they refer;
3. agrees to access to the published content by other Customers and the Seller, as well as authorizes the Seller to use them free of charge in accordance with the provisions of these Regulations;
4. consents to the creation of derivative works within the meaning of the Act on copyrights and related rights.
The customer is not authorized to:
1. post, in connection with the use of services referred to in Article 10, personal data of third parties and to distribute images of third parties without the legally required permission or consent of third parties;
2. post, in connection with the use of services referred to in Article 10, advertising and/or promotional content.
The Seller shall be responsible for content posted by the Customers on condition that it receives notification in accordance with Article 12 of the Regulations.
In connection with the use of services referred to in Article 10, the Customers must not post content that might, in particular:
1. be published in bad faith, e.g. with an intention to breach personal rights of third parties;
2. violate any rights of third parties, including rights related to protection of copyrights and related rights, protection of industrial property rights, trade secret or related to any confidentiality obligations;
3. be offensive or constitute a threat addressed to other persons, or contain the vocabulary that violates good customs (e.g. by using vulgar terms or expressions that are commonly regarded as offensive);
4. be contradictory to the Seller interests;
5. violate other provisions of the Regulation, good practices, applicable legal provisions and social or moral norms.
In the case of receiving notification in accordance with Article 12 of the Regulations, the Seller reserves the right to modify or delete content posted by the Customers within the scope of their use of services referred to in Article 10, particularly with regard to contents which were found to constitute a potential infringement of these Regulations or applicable provisions of law on the basis of reports from third parties or relevant authorities. The Seller does not control posted contents on an on-going basis.
The Customer authorises the Seller to use free of charge the content posted by the Customer within the Shop Website.

Article 12 - Reporting threat to or infringement of rights

If a Customer or another person or entity believes that contents published on the Shop Website violates their rights, personal rights, good practices, feelings, morality, beliefs, fair competition rules, know-how, a secret protected by law or liability, they should notify the Seller on such alleged violation.
While having been notified on an alleged violation, the Seller shall undertake activities aimed at deletion of violating contents from the Shop Website.

Article 13 - Personal data protection

The rules of Personal Data protection are set out in the Privacy Policy.

Article 14 - Termination of the contract (not applicable to Contracts of Sale)

Both the Customer and the Seller may terminate the contract for the provision of electronic services at any time and without giving reasons, subject to the preservation of rights acquired by the other Party before termination of the above-mentioned agreement and the provisions below.
The Customer, who has registered, may terminate the contract for the provision of electronic services by sending the Seller an appropriate declaration of intent, using any means of distance communication allowing the Seller to become acquainted with the Customer's declaration of intent.
The Seller may terminate the contract for the provision of electronic services by sending to the Customer an appropriate declaration of intent to the e-mail address provided by the Customer during Registration.

Article 15 - Final provisions

The Seller shall be liable for non-performance or improper performance of the contract but, in the case of contracts with the Customers being Entrepreneurs, the Seller shall be liable only for deliberate damage and within the limits of losses actually incurred by the Customer being the Entrepreneur.
The contents of these Regulations may be recorded by being printed, copied to a storage device or downloaded at any time from the Shop Website.
In the event of a dispute related to the concluded Contract of Sale, the parties shall seek to resolve the matter amicably. The Polish law shall be applicable to settlement of any disputes arising under these Regulations.
The Seller reserves the right to amend these Regulations. All orders accepted by the Seller prior to entry into force of the new Regulations shall be delivered based on the Regulations in force at the date of placing the order by the Customer. The amended Regulations shall enter into force within 7 days from the date of publication thereof on the Shop Website. The Seller shall inform the Customer 7 days before entry into force of the new Regulations about the amendment to the Regulations by e-mail, including a link to the contents of the amended Regulations. If the Customer does not accept the new contents of the Regulations, the Customer shall notify the Seller about this fact, which shall result in termination of the contract in accordance with the provisions of Article 14.
The Regulations shall come into force on 01.04.2026.

Ecoloré Cosmetics

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